bw99 Privacy Policy
bw99 places the highest importance on protecting your personal information. This policy transparently explains how we collect, use, and store information.
Welcome to bw99. This Privacy Policy ("Policy") governs the relationship between you ("User") and the bw99 platform ("we", "us"). When you use the bw99.cam website, register, or use any of our services, you are considered to have agreed to the terms of this Policy. Please read this document carefully.
Information Collection Methods
bw99 may collect your information in various ways. We only collect information that is essential for the smooth operation of our services. The different sources and types of information we collect are described in detail below.
Information You Provide Directly
When you create an account or use our services on the bw99 platform, we collect the following information:
- Full name and date of birth
- Email address
- National ID card or passport number (for identity verification)
- Payment method details (bKash, Nagad, Rocket account numbers)
- Login credentials (username)
Automatically Collected Information
When you visit our website, certain information is collected automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Time spent on the website and pages visited
- Referral source and click patterns
Transaction Information
To ensure the security of your financial transactions, we collect:
- Deposit and withdrawal history
- Transaction date, time, and amount
- Payment method usage patterns
- Wallet identifier information
Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we record:
- Game selection and play history
- Bet amounts and frequency
- Session duration
- Bonus and promotion usage information
Information Use and Purpose
We use the information you provide only for specific and legitimate purposes. bw99 never sells your information to third parties or shares it unlawfully. The purposes for which we use your information are described in detail below.
2.1 Service Delivery and Operations
- Creating, managing, and securing your account
- Processing and verifying financial transactions
- Providing uninterrupted gaming services
- Resolving technical issues and carrying out maintenance
- Managing bonuses and promotional offers
2.2 Identity Verification and Security
- User identity verification (KYC)
- Preventing account fraud and unlawful activity
- Following anti-money laundering (AML) policies
- Preventing underage access (21+ verification)
- Detecting cybersecurity threats
2.3 Customer Service Improvement
- Operating 24/7 live chat support
- Resolving complaints and inquiries
- Customizing services based on user preferences
- Sending necessary updates and notifications
2.4 Responsible Gaming
- Analyzing gaming behavior to identify problematic gaming
- Managing limit-setting features
- Carrying out self-exclusion requests
- Providing supportive information and resources
Information Sharing Policy
bw99 does not sell your personal information to third parties for any commercial purpose. However, information may be shared in the following limited circumstances:
3.1 Payment Processors
Only the necessary transaction-related information is shared with payment service providers such as bKash, Nagad, and Rocket to complete your financial transactions. All such partners are governed by their own privacy policies.
3.2 Game Providers
The minimum necessary information may be shared with our partner game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe to manage gaming sessions. This information is never used for marketing purposes.
3.3 Legal Obligations
Information may be shared with government authorities based on court orders, lawful requests from law enforcement agencies, or applicable legal obligations. In such cases, bw99 always complies with the applicable law.
3.4 Technology Service Providers
Information may be shared with trusted technology partners for website hosting, data analysis, cybersecurity, and IT support. These partners are bound by strict confidentiality agreements with us.
Cookies and Tracking Technologies
The bw99 website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help us improve the quality of our services.
4.1 Essential Cookies
These cookies are essential for the basic functioning of the website. They maintain your login session, ensure security, and keep core services active. These cookies cannot be disabled.
4.2 Performance Cookies
These cookies help us analyze usage patterns on our site. We use this information — such as which pages are visited most and where errors occur — to improve our services.
4.3 Functionality Cookies
These cookies are used to remember your preferences, such as language selection and display settings. This ensures a personalized experience for you.
4.4 Cookie Controls
You can reject non-essential cookies by changing your browser settings. Please note that disabling certain cookies may limit some functionality of the website.
Data Storage and Security
bw99 applies industry-standard security measures to keep your information safe. Our technical and administrative safeguards are described in detail below.
Encryption and Secure Connections
Our platform uses SSL/TLS encryption technology, which keeps all information transmitted between your browser and our servers in an encrypted state. Payment information is protected by the highest level of encryption.
Data Retention Period
We retain your information only for as long as necessary. All information is retained while your account is active. After an account is closed, certain information may be kept for a defined period due to legal obligations. After that, data is securely deleted or anonymized.
Access Controls
Access to your information is restricted to authorized personnel only. We use role-based access controls, all data access is logged, and staff are given regular privacy training.
Handling Security Breaches
If a data security breach occurs or appears likely, bw99 will notify affected users as quickly as possible. We will take immediate corrective action and put appropriate measures in place to prevent the same incident from happening in the future.
Your Rights and Choices
bw99 gives users the right to maintain control over their personal information. Your key rights are described in detail below.
6.1 Right to Access Information
You may request from us at any time to know what information we hold about you. We are obligated to inform you in writing within a set timeframe.
6.2 Right to Correct Information
If any of your personal information is incorrect or incomplete, you may request that it be corrected. We will update the information as quickly as possible.
6.3 Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, this right may be limited in cases of legal obligations, transaction records, or ongoing disputes.
6.4 Objection to Data Processing
You may object to the processing of your information for specific purposes, particularly for marketing communications. We will respect your preference.
To exercise any of your privacy rights or to make a request, contact us via 24/7 live chat or email us at [email protected].
Protection of Minors' Privacy
bw99 is a gaming platform for adults and is operated exclusively for those aged 21 and above. We do not knowingly collect or process the personal information of anyone under the age of 21.
Age verification is mandatory in our registration process. If we learn that a minor is using our services, we will immediately close that account and delete all associated information.
If you believe a minor is using our platform, please contact us at [email protected].
Policy Changes and Updates
bw99 may update this Privacy Policy from time to time. This policy may change as a result of technological changes, legal requirements, or changes to our services.
For any significant changes, we will send a notification to your registered email and clearly indicate the update date on this page of the website. Continued use of our services after any changes will be considered as your agreement to the updated policy.
We recommend that you review this page regularly. If you have any questions about our Privacy Policy, please contact us at any time.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our privacy team will review your matter with care.
Privacy Support
Instant support available 24/7 via Bengali live chat
[email protected]
Email requests are generally responded to within 24 hours
Related Policies
Read our other policy pages, which provide more detailed information about your rights and responsibilities: